The Unofficial, Overly-Friendly Manual

FAKTUUR, explained like you've never seen an invoice before

FAKTUUR is invoicing and light business management software for small and medium businesses in Belgium, Saudi Arabia and the UAE. It does quotations, invoices, purchases, stock, and payments in eight languages including right-to-left Arabic.

● 8 languages, including Arabic (RTL) ● Belgium · KSA · UAE focus

Before anything else, one thing to get straight: FAKTUUR organizes your business around documents — a quotation, an invoice, a purchase, a credit note. Almost everything you do is creating or updating one of these documents.


00Speak the language

Six words that unlock the whole app.

The six document types

Everything money- or stock-related in FAKTUUR is one of six main documents:

DocumentWhat it's forWho it's with
QuotationAn offer or estimate, before anything is owedCustomer
InvoiceA bill — what a customer legally owes youCustomer
Credit noteA partial or full refund on a sales invoiceCustomer
Purchase orderAn order placed to buy goods/servicesSupplier
Purchase invoiceA bill — what you owe a supplierSupplier
Supplier credit noteA partial or full refund from a supplierSupplier

IPeople: Customers & Suppliers

Who you do business with, and how to configure them properly.

Customers

Every sale needs a customer record attached. You can create customers on the fly directly inside the invoice creation drawer, or set them up beforehand in Customers.

i
VAT / Tax Numbers

For B2B transactions in Belgium (VBO/TVA) or KSA/UAE (VAT/TRN), adding the tax number guarantees compliance on all exported PDFs.

Suppliers

Suppliers are the companies or individuals you purchase stock or services from. Keeping your supplier roster up-to-date allows accurate purchase invoice logging.

Customer groups & B2B settings

You can organize customers into groups (e.g., Wholesale, Retail, VIP) to automatically apply tiered pricing or default discount rates across product lines.


IICatalog: Products & Stock

Defining what you sell and keeping track of inventory.

Products & pricing

Add items with SKUs, default unit prices, and applicable tax rates. You can configure multiple price tiers for different customer groups.

Warehouses & stock management

FAKTUUR supports multi-warehouse inventory. When an invoice is issued, stock is automatically deducted from the assigned warehouse.


IIISales: Quotations & Invoices

Creating offers, converting them into invoices, and tracking payments.

Quotations

Send formal offers to potential clients. Once a quotation is accepted by the client, you can convert it into an official Sales Invoice with a single click.

Draft Quotation Sent to Client Accepted Converted to Sales Invoice

Shipping orders

Manage delivery notes and dispatch goods before or alongside your invoices.

Sales invoices

Pick a customer, add line items, apply discounts, and save as a draft to keep working on it. When ready, change its status to Sent to issue an official number and deduct stock.

Recurring invoices

Automate subscriptions and regular monthly billing schedules effortlessly.

Pro Tip

Drafts are free to change or delete. Sent documents are official legal records that cannot be silently rewritten!

Important Legal Note

Once a sales invoice is marked as Sent, sequence numbers cannot be altered. To correct an issued invoice, generate a Credit Note!


IVGetting Paid

Track payments and manage automatic payment reminders.

Payments

Log partial or full payments against invoices to keep track of balances due.

Payment reminders

Configure automatic email notifications for overdue invoices.


VFixing Things

Handle returns, credit notes, and refunds easily.

Returns

Record goods returned by customers and restock inventory.

Credit notes

Issue credit notes to offset sales invoices when adjustments or refunds are required.

Refunds

Track cash/bank payout refunds issued back to clients.


VIPurchase

Track incoming purchase invoices and supplier expenses.

Purchase invoices

Record bills from suppliers to maintain accurate accounting and expense tracking.


VIIBeyond the Basics

E-invoicing, NGO Funds, Zakat, and Advanced Reporting.

E-invoicing (Peppol)

Connect to the Peppol network for compliant B2G and B2B electronic invoicing.

Funds (NGO)

Track grant and non-profit funding allocation against project expenses.

Zakat calculator

Calculate Zakat obligations according to local GCC guidelines.

Reports

Generate sales reports, tax summaries, and financial analytics.


VIIIRunning the Shop

App configurations, translations, and security permissions.

Settings

Configure your company profile, VAT settings, and default currencies.

Languages & RTL

Switch between languages and manage full Right-to-Left layout preferences.

Users & permissions

Manage user access roles for team members and accounting staff.


IXReference

Quick reference guide and terminology glossary.

Status cheat-sheet

Quick overview of document status flags (Draft, Sent, Paid, Void).

Glossary

Common business and accounting terms defined simply.